Services
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Our service offerings include: |
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Corrective and Technical Assistance
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| Our technical staff is trained to ensure the proper functioning of hardware during the warranty period and after. Technical assistance is offered on-site or on our laboratories. Intervention time is compliant with hardware providers’ guidance or requirements, or within customer’s requirements. | |
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Consulting Services
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| Our R&D division as well as our Project Design and Management divisions are available to our clients for the preparation of customized projects or studies. | |
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Project Management |
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| Our Project Management team’s analysts evaluate clients existing needs, establish requirements and provide the information gathered to the project managers who are responsible for the planning of the most appropriate solution. During the project execution, project managers organize and manage the project in close collaboration with the clients to ensure their full satisfaction. | |
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Customized configurations |
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For both hardware upgrades and software applications, purchased products are fully installed or fully configured according to customer’s specifications. Alpitel information system manages the client order workflow from order placement until its dispatch. A written statement of work which has been completed is signed by the technical personnel who carry out the work and the quality control. The written statement is kept in the company’s archives as a proof of certification. Il sistema informativo di Alpitel gestisce
il workflow che accompagna l'avanzamento dell'ordine fino alla sua
evasione. Il verbale dell'intervento con firma del tecnico esecutore e
controllo di qualità rimane negli archivi per la certificazione del lavoro
svolto. |
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Training |
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Training is offered through specialized teaching staff and through the collaboration with the most important training and IT operators. Courses are available on disparate subjects, with particular attention to principles of networks, tools for infrastructure development, network technology and security. Courses are held in the Alpitel’s classrooms or at the client’s site. |
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Help Desk |
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A contract subscription with Alpitel allows clients to avail of Alpitel’s technical support infrastructure. The support infrastructure can resolve problems that are submitted by phone. This service is based on an internal and external escalation which guides the client to the issue’s resolution. |
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Outsourcing |
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This solution is made possible by Alpitel’s specialized staff. Clients can outsource the partial or total management of their IT systems. Every case is treated uniquely with customized solutions offered to solve specific clients’ requirements such as the outsourcing of a particular function or a total outsourcing solution. |
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Network planning and implementation |
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For both local and wide networks, Alpitel specialized technicians carry out an inspection and an analysis of the customer’s functional requirements before drafting a detailed plan which is then delivered to the client. The plan always takes into consideration the most suitable and efficient solutions available. If Alpitel is requested to execute the project, an assigned project manager will supervise the schedule of works. |
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Systems Support |
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| Uno staff di sistemisti qualificati e certificati dai più importanti attori delle TLC e IT, in grado di assolvere con competenza e professionalità alle svariate esigenze del cliente: dalle migrazioni all'ottimizzazione di reti, dall'installazione di sistemi alle configurazioni complesse, dal tuning di soluzioni SAN alla installazione di soluzioni di security, e molto altro ancora. |